Melony Privacy Policy

Effective Date: March 27, 2025

Melony ("we," "our," "us") values your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our platform and services. By accessing or using Melony, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Contact Information: Name, email address.
• Technical Information: IP address.
• Payment Information: Payment details through Stripe.

We do not intentionally collect sensitive personal data, such as biometric or health-related information.

2. How We Use Your Information

• Provide, operate, and maintain our services.
• Improve user experience through analytics and personalized marketing.
• Communicate directly via email for newsletters, promotions, or service-related notifications.
• Process payments and handle financial transactions securely through Stripe.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (via Posthog) to:

• Analyze usage patterns and preferences.
• Improve user experience and functionality.
• Offer personalized advertising and content.

You may control cookies through your browser settings, although disabling cookies may limit your use of certain features.

4. Sharing Your Information

We may share your personal data with third-party services to facilitate operations and enhance services, including:

• Posthog (analytics and tracking).
• Stripe (payment processing).
• Amazon Web Services (AWS) (secure data storage).

We do not sell your personal information to third parties.

5. Data Security

We implement robust security measures, including 256-bit encryption, to protect your data against unauthorized access, alteration, or destruction.

6. Data Retention

We retain your information indefinitely to support ongoing business operations unless you request deletion. You may request the deletion of your personal data by contacting us at support@melony.co.

7. Children's Privacy

Melony is not intended for users under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such information, we will promptly delete it.

8. California Privacy Rights (CCPA/CPRA)

Under California law, California residents have specific rights concerning their personal data:

• Right to Know: You may request disclosure of the categories and specific pieces of personal data collected about you.
• Right to Delete: You can request deletion of your personal data.
• Right to Opt-Out: You have the right to opt-out of the sale or sharing of personal data. (Note: Melony does not sell personal data.)
• Right to Non-Discrimination: Exercising your privacy rights will not affect your services or pricing.

To exercise your rights under California law, please contact support@melony.co.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in practices or laws. Any changes will be posted here, and significant changes will be communicated via email.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@melony.co.